Select a question below to view helpful information about Shredder and our programs!
+ WHAT MATERIAL DOES SHREDDER USE FOR THE INDOOR SURFACE?
We use Xtreme, manufactured by Grassworx. We lightly spray this turf material with water for our classes. The combination of water and wax will enable skiers and snowboarders to “slip” (to travel down the surface) and “to grip” (for turning and stopping) down our different features. Artificial snow surfaces are used all over the world, including places throughout Europe, Asia, Australia, and the US. This material enables skiers and snowboarders to learn or practice year round and allows a variety of different people to have access to these great sports.
+ DOES LEARNING ON ARTIFICIAL SNOW HAVE ANY NEGATIVE IMPACT ON SKIING OR RIDING ON REAL SNOW?
Absolutely not! In fact, most clients have expressed that it is much easier to ski or ride on the mountain after they had learned or practiced on the artificial snow. The material catches the edges of the skis and snowboards very easily, making it much easier to practice the proper technique. In addition, being able to practice skiing or riding year-round will help strengthen skills and technique for when you’re ready to hit the slopes.
+ WHAT SHOULD I BRING TO CLASS?
All gear is included when you enroll for a session (this includes boots, helmet, and skis/snowboard). If you prefer to bring some or all of your kiddo’s own gear (i.e. if your child has a helmet he/she is comfortable with), you may. We recommend wearing comfortable or athletic clothing, such as shorts/leggings and long or short sleeved t-shirts. We also please ask that kids have socks for class. We use a light spray of water on our hills during class and occasionally the kids' socks can get wet if they walk on the hills before/after class. Therefore, you may want to pack an extra pair of socks for your kids.
For parents participating in the Yeti classes, we encourage you all to wear comfortable clothes, as well! You will be asked to help lift and move your kiddo, and you likely will be walking up/down our slopes. Closed-toe shoes are recommended since you will be helping your kiddo move around in boots, skis, and snowboards.
While instructors work to avoid any serious falls during classes, occasional tumbles do occur and are major parts of the sports of skiing and snowboarding. If you feel your child would be more comfortable with elbow/knee pads or guards, light gloves, or other forms of protection, they are welcome to bring them; however, Shredder does not provide these items. This note is especially relevant for snowboarders, who tend to tumble more often when learning.
+ WHAT SHOULD I BRING TO CAMPS?
For Half-Day camps, we ask that you pack your child a snack and a water bottle. For Full-Day camps, we ask that you pack your child a lunch, 2 snacks, and a water bottle. All ski and snowboard gear is included and free for use during camps! If your child has any additional books, games, or crafts he/she would like to bring to camp, they are more than welcome to!
+ WHAT SLOPES ARE AVAILABLE FOR USE?
The size and number of slopes will vary between Shredder locations. Typically, a Shredder facility will include a large slope (10-12 feet tall, 42-47 feet long), a medium slope (4-8 feet tall, 22-26 feet long), and a small slope (3 feet tall, 10 feet long).
Please contact your Shredder location of interest for more details.
+ WHAT HAPPENS DURING A TYPICAL CLASS?
Class organization and structure varies depending on the class size and type. Typically, ski and snowboard classes are broken down into groups based on ability level and the sport they are practicing. Once the class begins, each group will rotate stations throughout the gym to work on various skills and techniques with an instructor. Depending on the ability levels and class size, stations usually include practicing techniques on the slope(s) and working on athletic development and mountain knowledge in our backroom.
For more information about our classes, feel free to read their specific class descriptions here.
+ SHOULD I DROP-OFF OR SHOULD I STAY WITH MY SKIER/SNOWBOARDER DURING CLASS?
We strongly encourage parents to drop-off their Shredders to help them become comfortable with independence while skiing and snowboarding. This also helps the kids to completely focus all of their attention on our instructors during class. However, if preferred, parents are welcome to stay during class time in our lobby or outdoor areas. Some children are much more comfortable when their parent is around, while others are sometimes reluctant to participate; however, each child has their own comfort level while in class.
If you have any questions or concerns about dropping off your child or staying for the duration of the lesson, feel free to contact us and we will happily work with you to find a good solution.
+ WHAT IS SHREDDER'S INCLEMENT WEATHER POLICY?
Each Shredder location will typically adhear to the local school district's delay and cancelation policy. Contact your local Shredder for clarification and where to check for updates.
On the weekends, Shredder gym directions will make determinations regarding operations as early in the morning as possible. Please check for an Announcement Banner on our website, an update on our Facebook Page, and/or an email to parents.
+ WHAT IS SHREDDER'S FLEXIBLE MAKE-UP POLICY?
If you intend to miss classes, please inform Shredder via phone call, email, or text. Missed classes can only be made up before the end of the session in which you’re currently enrolled. We try not to carry over make-ups into new sessions or times of year.
- We can only guarantee ONE (1) make-up for each student during a session
- Please schedule make-ups with an instructor at an agreed upon time/class – do not just show up without contacting us!
Please do your best to keep make-ups to a minimum – we will do our best to make-up additional classes for special situations, but must prioritize those who have not reached their "guaranteed" make-up quota.
+ CAN MY CHILD BEGIN AFTER A SESSION HAS BEGUN?
Yes, you can enroll for classes at anytime during any session and prorate the cost, assuming there is space available. Please contact your Shredder location to discuss prorate options.
+ WHAT IS SHREDDER'S REFUND POLICY?
Shredder will follow the protocol below in the event that you choose to cancel your enrollment. Refunds will not be considered for missing individual classes during a session. It is your responsibility to attend the classes you have signed up for, and you may follow our flexible Make-up Policy in the event that you need to miss a class.
- Weeks 1 - 3: Full Refund for the Value of the Remaining Classes
- Weeks 4 - 12: Credit remaining value towards other Shredder Programs
5 or 6-Week Session
- Weeks 1 - 2: Full Refund for the Value of the Remaining Classes
- Weeks 3 - 6: Credit remaining value towards other Shredder Programs
If you are BUNDLING more than one session, please contact your Shredder with specific questions regarding refund policies. Bundling customers will have a deadline a number of weeks before the session starts. If they cancel BEFORE that deadline, they receive a full refund. If they cancel AFTER that deadline, they lose a $100 deposit towards the session. Once the session BEGINS, our normal refund policy (outlined above) applies.
+ WHAT IS SHREDDER'S OPEN GYM OPTION?
Shredder’s Open Gym is a time to practice and reinforce the fundamentals of skiing and snowboarding.
As of January 2019, we have changed our Open Gym options and policies to create a safer and more enjoyable experience for our guests. Please visit our Open Gyms page for more information regarding each location’s times and policies!
+ HOW MUCH DO SHREDDER PROGRAMS COST?
Please visit our Pricing Overview page to see our typical pricing structure for our various programs. Please keep in mind that exact pricing may vary between locations. With additional questions, please contact us.
+ DO INDOOR SKI/SNOWBOARD LEVELS CORRESPOND WITH LEVELS AT THE RESORTS?
Yes! Our indoor curriculum is based on PSIA-AASI principles, so the skill progressions we look for in our students are very comparable to lessons on the slopes!
+ Is there a processing fee added to online orders?
Yes, all payments by credit card (either online through our website or in-person with our credit card point of sale) will include a 3% surcharge processing fee. To avoid this fee, you are welcome to pay by either cash or check for your purchase.